Policies at The Thyme Garden
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
How We Do It
Our standard order policy is to ship within 3-5 business days when products are available. Hops are shipped beginning in late March/early April
The Small Print
The Thyme Garden is proud to offer the best quality hops rhizomes on the market and we stand behind our product!
We personally inspect and select each rhizome before we send it to guarantee that every one we ship is healthy, vigorous and has at least two healthy growth nodes and arrive in good condition. Each node will have two or more healthy buds ready to produce new hops bines. If you have any concerns when your order arrives, please call 541-487-8671 and we will answer your questions. You can also look at our hops information page, which details care, disease and pests common in hops.
Because of the fragile nature of a living rhizome we cannot accept returns on hops orders. We will gladly replace hops that arrive damaged provided we are notified within three days of arrival. If your rhizomes fail to sprout after planting, replacements will be considered on a case-by-case basis. Our goal is to have happy and successful customers and we promise to work with you to make that happen.
About Our Policy
The information found on our website is true to the best of our knowledge and is intended for informational purposes only, and is not meant to diagnose or treat any medical illness.
Your Data is Secure
We do not sell any of your information.