Hops Guarantee & Returns
The Thyme Garden is proud to offer the best quality hops rhizomes on the market and we stand behind our product!
We personally inspect and select each rhizome before we send it to guarantee that every one we ship is healthy, vigorous and has at least two healthy growth nodes and arrive in good condition. Each node will have two or more healthy buds ready to produce new hops bines. If you have any concerns when your order arrives, please call 541-487-8671 and we will answer your questions. You can also look at our hops information page, which details care, disease and pests common in hops.
Because of the fragile nature of a living rhizome we cannot accept returns on hops orders. We will gladly replace hops that arrive damaged provided we are notified within three days of arrival. If your rhizomes fail to sprout after planting, replacements will be considered on a case-by-case basis. Our goal is to have happy and successful customers and we promise to work with you to make that happen.
Here are a few examples of emails we have received from customers:
"You guys are GREAT. These are an unexpected gift. Thank you for the new rhizomes and the explaination about the mycelium. You can be sure I'll be ordering more stuff when I get my herb garden built. I make my own beer and can't wait till the hops produce!" - Rog
"I have received my hops and they look GREAT! Thanks so much for your consideration for the organic issue. If all works out I'll be buying more next year" - Jan
"Thank you for the replacement cascade hop rhizome! It arrived and looked great! I have it in the ground, and today it started growing! My other three I ordered look fantastic! Thank you for your prompt, and responsive customer service. I look forward to ordering from you again in the future and recommending you to my friends!" - Mike
"You guys are awesome! Fast service, good quality rhizomes! Thank you so much." - Dave
"Thank you very much. It's refreshing to experience such great customer service. I will be sure to give the Thyme garden accolades on social media and gardening sites. I received them [two replacement hops] yesterday." - Joseph
"Just got my rhizomes today and I'm very happy. They are all very beautiful and healthy looking, and I really appreciate the extra ones you guys put in also. So thank you very much and ill let you know which varieties do best at my climate and which don't make it over winter. As you probably gathered I am growing organic as well so if you have any advice or comments on what has worked and what hasn't for you in the past I would greatly appreciate that. I hope you have a great season this year, and thanks again." - Mark